Find answers fast, troubleshoot common issues, or reach the team. We’re most active in our Discord community.
The fastest way to get help — from the team and other Pulsify admins.
Join the DiscordFor account, billing and privacy questions that need a private channel.
info@pulsifydiscord.comQuick answers to the most common questions about Pulsify and Pulse.
Jump to FAQPick a topic to find the right resources.
Invite Pulse, sign in and set up your first server.
Learn moreCompare plans, upgrades and what each tier includes.
Learn moreTune AI moderation, actions and hierarchy checks.
Learn moreWelcome flows, auto-roles and scheduled workflows.
Learn moreUnderstand member, message and voice activity.
Learn morePermissions, data and disconnecting Discord.
Learn moreThe questions we hear most often.
Yes. The Free plan includes core moderation, limited analytics and basic automations — no credit card required. You can upgrade any time as your community grows.
Every message is screened with fast deterministic heuristics first, then an optional AI pass for the fuzzier categories like toxicity and harassment. You choose the sensitivity and the action per category — flag, delete, warn or timeout.
No. Invite the Pulse bot, sign in with Discord, and you are ready. Pulsify is fully managed — there are no config files or servers to run.
Pulse only needs the permissions for the features you use. The dashboard clearly shows the bot’s effective permissions per server and warns you if something it needs is missing.
Absolutely. Every server you have Manage Server or Administrator on shows up automatically. Multi-server management tools are part of the Pro plan.
Yes — upgrade, downgrade or cancel whenever you like. Your settings and data stay intact, and the Free plan is always available to fall back on.
Most issues come down to one of these — try the fix before reaching out.
Make sure the bot still has a role with the permissions it needs and hasn’t been removed from the server. Re-inviting the bot restores access — the dashboard shows the bot’s effective permissions per server.
Most changes sync instantly. If data looks out of date, use the “Trigger server sync” quick action in the dashboard to refresh members and metadata.
You only see servers where you have Manage Server or Administrator and where the Pulse bot is present. If your session expired, reconnect Discord from the dashboard.
Confirm Pulse Guard is enabled, the relevant categories have an action set, and the bot can read and manage messages in those channels.
Discord requires the bot’s highest role to sit above the target member, and the bot can’t action the server owner. Check the role hierarchy and the bot’s permissions.
Found something broken? Tell us what happened so we can fix it fast.
Have an idea that would make Pulsify better? We build with the community.
Our community and team are happy to help. Hop into Discord and we’ll get you sorted.